Return Goods Policy

At 3M Connect, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return on our Mobile App/Mobile site. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the products.

We assure you that all products sold on 3M Connect are 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange.

Replacement

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' on the App, you may request a replacement at no extra cost. Return Policy depends on the product category and the terms may differ. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

A return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

Exchange

If you are not satisfied with the item delivered, you can request an exchange. All this again, at no extra cost to you. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

Goods Return Process

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.

If you don't get the return within the promised date, contact us immediately.

Pickup process

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

• We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email

• In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt

• Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit

• Mention the Return ID on the package so that we can acknowledge your return

• Please mention Seller's address as specified in the email notification sent to you

• Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

Refund/replacement will be initiated as soon as Seller receives the product from you.

Buyers Protection

3M Connect Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.

Write to us at resolution@dentalConnect.co.in in case you want to raise a dispute. 3M Connect looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from 3M Connect for settling the dispute.

Refund

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.